Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Fortune Clock. We are committed to respecting your privacy and keeping your data secure. This page sets out the types of information we handle, why we need it and the choices you have about your data.

Types of data we collect

Personal data

When you create an account or contact us we may collect personal data such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and verification details when required for account checks and withdrawals.

Technical data

We collect technical information about the device and browser you use, your IP address, approximate location, device identifiers and connection data. This helps with account security, fraud prevention and site performance.

Transactional data

We keep records of deposits, withdrawals, wagers, game activity and payment method details. Transactional data is used to process payments, verify account activity and meet our compliance and anti-fraud obligations.

How we use information

We use your information to operate your account, process payments, verify identity, prevent fraud, provide customer support and manage responsible gambling tools. We may also use aggregated or anonymised data for testing, analytics and improving services. Personal data is only used for purposes compatible with the reason it was collected unless we obtain further consent.

Data protection practices

We store information on secure systems and use technical and organisational measures to protect it. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We require third parties that process data on our behalf to implement appropriate security measures.

Cookies and tracking technologies

We use cookies and similar technologies to ensure the site works properly, to remember preferences and to measure site usage. Some cookies are essential for account security and functionality. You can manage cookie settings in your browser, but disabling certain cookies may affect how the site functions.

User rights

You have rights to access, correct and object to processing of your personal data where applicable. You may request a copy of the personal information we hold about you, ask us to correct inaccuracies or request limitation of processing in certain circumstances.

Access, correction and deletion

To exercise your rights, contact our privacy team at [email protected]. We will respond to verifiable requests and may need to retain certain information where required for legal or regulatory reasons, dispute resolution or fraud prevention.

Information sharing and third parties

We may share information with payment providers, identity verification services, fraud prevention partners and other service providers who act on our instructions. We may also disclose data where required by law or to investigate suspected abuse. Where possible, we use providers who apply robust data protection safeguards.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. Continued use of the site after changes indicates your acceptance of the revised policy.