Responsible Gambling Policy

We take safer gambling seriously at Fortune Clock. Our goal is to keep play safe, controlled and enjoyable. We provide clear tools, practical limits and straightforward support so you can manage your account and gambling activity with confidence.

Player protection principles

We put player safety first. That means promoting responsible play, offering easy access to control tools and reacting quickly when someone needs help. We respect customers' choices and will support cooling-off or exclusion requests without judgement.

Activity-control tools

You can manage your activity directly from your account. Controls include deposit and loss limits, session time reminders, temporary breaks and self-exclusion. These tools are available 24/7 and can be adjusted in the account settings or by contacting our support team.

Deposit limits

Set daily, weekly or monthly deposit limits to keep spending predictable. Limits can be lowered immediately and increased after a cooling-off period. Typical minimums start from around £10, but exact options depend on your account and jurisdiction.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent chasing losses and keeps play within affordable boundaries. Loss limits are applied as soon as you confirm them.

Time limits and reality checks

Use session time limits and reality checks to control how long you play. You can receive pop-up reminders after a set period and choose automatic session log-outs if you prefer.

Self-exclusion and account breaks

If you need a break you can choose short-term cooling-off or longer self-exclusion. Options range from 24 hours to several months or permanent closure. During self-exclusion your account will be locked and marketing contact will stop.

Recognising problem behaviour

Watch for signs such as spending more than intended, trying to recover losses, neglecting responsibilities, or difficulty sticking to limits. If you notice these behaviours in yourself or someone close to you, consider using our controls and seeking advice.

Practical tips to stay in control

Only gamble with money you can afford to lose, set and stick to deposit limits, use reality checks, take regular breaks and avoid gambling when stressed or under the influence of alcohol. Keep finances separate and consider asking a trusted friend to help if you struggle to stay within limits.

Professional help and support organisations

If you need external support, speak to a qualified organisation. In the United Kingdom you can contact GamCare for confidential advice, use GamStop to self-exclude across registered sites, consult NHS services or seek local counselling. If you would like assistance from our side, contact [email protected] and we will act promptly to apply self-help measures to your account.