Get in Touch With Our Team
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. We offer quick, practical assistance through email and phone, and can guide you through deposits, withdrawals, verification and site features. For urgent matters use phone or live chat where available; for document checks and account enquiries please send the relevant details and we’ll respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0824 |
| Working hours | Mon-Fri, 09:00-18:00 |
Typical response times are within a few hours for email and under one working day for document checks. For payments queries include transaction ID and screenshot where possible. For VIP or payments matters contact the payments team via [email protected] and allow up to 48 hours for a full reply.
Contact Us by Email
Email is the preferred way to contact us for account issues, document submissions or any request needing detail. Please email [email protected] with a clear subject line and include your full name, username and up-to-date contact details to avoid delays. Attach any relevant documents and allow up to 48 hours for a detailed reply.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple requests and account questions are usually handled quicker, while complex cases such as verification reviews, payment investigations or compliance checks may take several days depending on their nature. If we need more time we will let you know and provide an estimated timeline. Thank you for your patience.
Feedback
We welcome your feedback, suggestions and ideas to make our site better. Please tell us about glitches, feature requests or promotions you’d like to see, as every message is reviewed carefully by our team and helps shape updates to the site and player experience. Send thoughts via the contact page or email [email protected] and we’ll reply as soon as possible.